Welcome to Travel Spoken ("we", "our", "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you access or use our website, mobile application, and related online services (collectively, the "Platform").
By using the Platform, you agree to this Privacy Policy. If you do not agree, please discontinue use.
1. What Information We Collect
We collect the following types of information when you use Travel Spoken:
a. Information You Provide Directly
- Account details: Name, email address, date of birth, password, country.
- Booking info: Travel preferences, selected experiences, contact number.
- Payment information: Processed securely via third-party providers (e.g., Stripe or PayPal); we do not store full card details.
- Communications: Messages or feedback you send us, including reviews or support inquiries. Chat history.
- Media submissions: Photos, videos, or content you upload voluntarily.
b. Information We Collect Automatically
- Device data: IP address, device type, operating system, browser type.
- Usage data: Clicks, views, time spent on pages, features used.
- Location data: Approximate or precise location, if you enable this feature on your device or app.
c. Information from Third Parties
- If you connect your account via a third-party service (e.g., Google or Apple login), we may receive your name and verified email address.
- Analytics providers (e.g., Google Analytics) may provide behavioral insights.
2. How We Use Your Information
We use your information to:
- Provide, personalize, and improve our services.
- Enable bookings, registrations, and confirmations.
- Respond to your inquiries and support needs.
- Send you service notifications, account updates, or important policy changes.
- Offer content and recommendations relevant to your interests.
- Maintain security and detect fraudulent or unauthorized activity.
- Comply with legal obligations.
We do not sell or rent your personal data to advertisers or third parties.
3. Cookies and Similar Technologies
We use cookies and similar technologies (e.g., pixels, device IDs) to:
- Remember your preferences and settings.
- Improve site functionality and user experience.
- Analyze usage patterns for service improvement.
- Deliver content more relevant to you.
You can manage cookie preferences through your browser or app settings.
4. Sharing Your Information
We may share your data with:
- Service providers: Hosting, analytics, email delivery, and customer support vendors under strict confidentiality agreements.
- Third-party booking partners: When required to fulfill your reservation or service request.
- Legal authorities: When required to comply with applicable law, legal process, or government request.
- Business transfers: If we undergo a merger, acquisition, or sale of assets, user data may be part of the transaction (you will be notified where required by law).
We do not share your personal data for advertising or marketing by unrelated third parties.
5. Your Rights and Choices
Depending on your location, you may have the right to:
- Access or request a copy of your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data.
- Object to or restrict processing of your data.
- Withdraw consent where processing is based on consent.
- Export your data in a machine-readable format.
To make a request, contact us at contact@travelspoken.com. We will respond within the timeframes required by law.
6. Data Retention
We retain your information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
Inactive account data may be anonymized or deleted after 48 months of inactivity.
7. Data Security
We implement technical and organizational safeguards to protect your data, including:
- Encryption of data in transit (SSL/HTTPS).
- Secure server environments and access controls.
- Regular security assessments.
Despite our efforts, no system is 100% secure. We encourage you to use strong passwords and notify us of any suspected breach.
8. International Data Transfers
If you are accessing our services from outside the United States, your data may be processed and stored in a different jurisdiction. We take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
9. Children's Privacy
Travel Spoken is not directed to children under the age of 13 (or equivalent age in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware of such data, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through the Platform or by email. Continued use of the Platform after changes take effect constitutes your agreement to the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:
Travel Spoken – Data Protection Officer
Email: contact@travelspoken.com
Website: www.travelspoken.com/contactus